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SAP Customer Experience
Five integrated modules for your business success

SAP Customer Experience portfolio: Customer focus

Optimize your customer relationships with theSAP Customer Experience portfolio – from the initial contact to service processing. SAP Customer Experience and SAP S/4HANA complement each other seamlessly so you always have an integrated view of your customers. SAP Customer Experience currently consists of five modules, which you can use individually or together: SAP Commerce Cloud, SAP Marketing Cloud, SAP Sales Cloud, SAP Service Cloud, and SAP Customer Data Cloud.

Customer experience with SAP Customer Experience and SAP S/4HANA

SAP C/4HANA implementation partner

Service optimization thanks to real-time data

Durable and reliable PILLER blowers are used worldwide. But that is not enough for the global player based in Lower Saxony. The company wants to offer even better service to its customers. Maintaining technology leadership with predictive maintenance, minimal machine downtime and new digital service approaches is the goal. PILLER put its money on IoT technology from SAP and on Sycor's know-how to accomplish this. In the future scenario, PILLER customers will be able to further optimize the capacity utilization of their blowers using sensor data – and PILLER Customer Service will be able to respond even more quickly when service is required.  

Customer testimonials
  • "Reliability and transparency are key elements for a successful partnership based on trust. Mr. Hey and his colleagues have provided us with transparent and objective consulting services in difficult situations, helping us without necessary bureaucracy. We are pleased to have found a partner that interacts with us at eye level, and we look forward to future cooperation."

    Michael Fichtner, CIO, FC Bayern München

  • "I have been working with the e-business experts at Sycor for more than 15 years, and my experiences have been consistently positive. The team is highly solution-oriented, efficient, and accurate in their work while keeping pace with the numerous fields of innovation. You can always rely on Sycor, especially in tricky situations.""

    Helmut Back, Business Development Manager, SAP

    The benefits of SAP Customer Experience

    Seamless integration

    With the SAP portfolio, your front end and back end are seamlessly integrated. That reduces the error rate and simplifies the processes.

    New business models

    SAP Customer Experience is the ideal platform for long-term customer relationships. It supports new business models, such as pay-per-use.

    Customer focus

    Offering customers the best possible service is the philosophy behind SAP Customer Experience. Your customers and employees will notice this day after day.

    Data security

    With SAP Customer Experience, your employees only use customer data the way the customer wants. Customers can change their preferences themselves at any time – with immediate effect on all activities and across modules.

    SAP Services

    SAP C/4HANA for SMEs

    Our experts accompany your SAP project from the initial idea to the rollout and day-to-day support. Put your trust in more than 20 years of expertise with SAP for SMEs!

    For your project

    SAP C/4HANA for SMEs

    In the course of numerous IT projects, we have accumulated an irreplaceable wealth of experience. We know exactly what it takes to make an IT project succeed. You too can profit from our knowledge!

    Your contact person

    You are interested in the SAP Customer Experience portfolio and would like more information? Then please contact us. We are looking forward to your inquiry!

    Richard Hesse

    Head of SAP Cloud Solutions
    +49 551 490 28 57

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