SAP Customer Experience portfolio: Customer focus
Customer experience with SAP Customer Experience and SAP S/4HANA
Service optimization thanks to real-time data
Durable and reliable PILLER blowers are used worldwide. But that is not enough for the global player based in Lower Saxony. The company wants to offer even better service to its customers. Maintaining technology leadership with predictive maintenance, minimal machine downtime and new digital service approaches is the goal. PILLER put its money on IoT technology from SAP and on Sycor's know-how to accomplish this. In the future scenario, PILLER customers will be able to further optimize the capacity utilization of their blowers using sensor data – and PILLER Customer Service will be able to respond even more quickly when service is required.
The benefits of SAP Customer Experience
Seamless integration
With the SAP portfolio, your front end and back end are seamlessly integrated. That reduces the error rate and simplifies the processes.
New business models
SAP Customer Experience is the ideal platform for long-term customer relationships. It supports new business models, such as pay-per-use.
Customer focus
Offering customers the best possible service is the philosophy behind SAP Customer Experience. Your customers and employees will notice this day after day.
Data security
With SAP Customer Experience, your employees only use customer data the way the customer wants. Customers can change their preferences themselves at any time – with immediate effect on all activities and across modules.
SAP Services
Our experts accompany your SAP project from the initial idea to the rollout and day-to-day support. Put your trust in more than 20 years of expertise with SAP for SMEs!
For your project
In the course of numerous IT projects, we have accumulated an irreplaceable wealth of experience. We know exactly what it takes to make an IT project succeed. You too can profit from our knowledge!
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