SAP Service Cloud: Making customers happy

SAP Service Cloud

Making customers happy

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SAP Service Cloud

The SAP Service Cloud consists of the former SAP Cloud for Service and CoreSystems acquired in 2018. With this solution, you make a best practice service landscape available to your customers. Your service employees access relevant information more quickly with the SAP Service Cloud, and service processes run much faster thanks to advance analysis by artificial intelligence.

Highlights of the SAP Service Cloud

Customer satisfaction

Your customers can contact you using the channel that works best for them, and submit their inquiry quickly.

Machine learning

Integrated machine learning continuously analyzes your service processes and automatically proposes solutions for new tickets. This is proven to speed up ticket processing.

Self-services

Your customers find answers to their questions in a portal and can contact your service employees easily.

Analytics

The SAP Service Cloud analyzes processes in real time so you can continuously improve your performance.

Field service deployment

With the SAP Service Cloud, you not only have a consistent overview of your service agreements, you can also plan and carry out your on-site visits.

Customer testimonial

"I have been working with the e-business experts at Sycor for more than 15 years, and my experiences have been consistently positive. The team is highly solution-oriented, efficient, and accurate in their work while keeping pace with the numerous fields of innovation. You can always rely on Sycor, especially in tricky situations."
Helmut Back, Business Development Manager, SAP SE

Boost customer satisfaction with the SAP Service Cloud

The SAP Service Cloud is available in three versions that build on each other. With the Standard edition, you get a modern call center to receive and administer all your service orders. This functionality is complemented by self-service in the Professional edition. In addition, you can offer service through social media by monitoring networks such as Facebook, Twitter, YouTube, and Instagram, and offering uncomplicated help for your customers when they submit their inquiries there. With the Enterprise edition, you can also administer the deployment of your field service. Service technicians can record their appointments in the SAP Service Cloud on their mobile device – even without network access.

SAP Service Cloud implementation partner

Standard edition
– call center

Collaboration and feeds
Account management
Interaction management
Service ticket management
Process and queue management
Analytics
APIs for integration
Service level agreements
E-mail
Mobile availability

Professional edition
– service center

All features of the Standard edition
Jam for better collaboration
Cloud Application Studio
Self-service
Install base management
ECP integration
Accelerators for various industries
Social media and engagement
Leads, quotes, and order management

Enterprise edition
– field service

All features of the Professional edition
Maintenance work planning
Work ticket management
Resource planning
IoT service
Service contracts
Time recording

Live demo

SAP Service Cloud live demo

See the system for yourself! In our live demo with no commitment on your part, our experts show you the structure of the SAP Service Cloud and what possibilities it offers for you and your service employees. Naturally there is also sufficient time to answer your questions. We are looking forward to your inquiry!

Book a live demo

SAP Services

Our experts accompany your SAP project from the initial idea to the rollout and day-to-day support. Put your trust in more than 20 years of expertise with SAP for SMEs!

For your project

In the course of numerous IT projects, we have accumulated an irreplaceable wealth of experience. We know exactly what it takes to make an IT project succeed. You too can profit from our knowledge!