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Microsoft Dynamics 365 Field Service
Your company's entire service process in one solution

Microsoft Dynamics 365 Field Service

You are a company with many field service employees? You need an IT solution that can centrally map your company's entire service process? No problem: You have found your solution with Microsoft Dynamics 365 Field Service! Dynamics 365 Field Service is a powerful end-to-end service software for field service with integrated CRM functionality, making it possible to maintain an overview of all aspects of the field service process. Improve your resources and boost your productivity.

Manage your field service employees with Microsoft Dynamics 365 Field Service 

The short video tells you about the possibilities for your service organization offered by Microsoft Field Service.

Overview of functions and highlights:

Resource optimization

Better, automated scheduling. Always the right technician in the right place at the right time.


Provide your technicians with an easy to use solution for the tablet, laptop, or smartphone.

Predictive maintenance

You can respond even before a fault or failure.

Spare parts management

Optimum administration of your warehouse, orders, and returned goods.

360° customer view

A complete overview: Customer communication, installed devices and systems including maintenance and reporting history, active maintenance agreements and SLAs, invoices, open service orders, and much more.

Business intelligence

Converge your data from sales, service, field service, and marketing in one system.

Comprehensive and intuitive

All your requirements met by one system: From taking the customer's call to preparing the service order, spare parts planning and ordering, route optimization, and mobile processing by the technician, to automated invoicing. With Dynamics 365 Field Service, you provide your dispatchers and technicians with a proven tool that lets them work effectively. Your customers are going to love it.

Action instead of reaction

Better results with IoT: Link your customers' systems and equipment to your CRM and get regular updates about the technical state via sensors. This lets you respond to irregularities even before a failure. Your customers will thank you!

The solution: Microsoft D365 Field Service. Your advantages:

  • Improved customer satisfaction and more contract extensions
  • Action instead of reaction: Fewer emergencies save you time and money
  • Efficient time scheduling and route planning: More orders in one day with the same resources
  • Direct submission of the invoice after completing the service order means you get your money faster
  • State-of-the-art customer communication via e-mail and SMS, and customer portals

Our services for your business

You have questions about Microsoft Dynamics 365 Field Service?

You want to learn more about Dynamics 365 Field Service? Just contact us. 

Udo Burbrink

Head of Business Unit
Microsoft Dynamics

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