Microsoft Dynamics 365 Field Service

Need an IT solution that can centrally map your company's entire field service process? Dynamics 365 Field Service is a powerful end-to-end solution with integrated CRM functionality, making it possible to maintain an overview of all aspects of your field service.

Boost the productivity of your field service technicians

Get a real-time view of all your field technicians
Use semi-automated scheduling to rank the best available resources and time slots for a job
Give field techs mobile access to customer and equipment information

Function overview:

Resource optimization

Better, automated scheduling. Always have the right technician in the right place at the right time.

Mobility

Provide your technicians with an easy to use solution, accessible on a tablet, laptop, or smartphone.

Predictive maintenance

Avoid issues before they occur.

Spare parts management

Optimum administration of your warehouse, orders, and returned goods.

360° customer view

A complete overview: Customer communication, installed devices and systems including maintenance and reporting history, active maintenance agreements and SLAs, invoices, open service orders, and much more.

Business intelligence

Converge your data from sales, service, field service, and marketing in one system.

Comprehensive and intuitive

Meet all your requirements with one system. From taking the customer’s call to preparing the service order, from planning and ordering spare parts to route optimization, and from mobile processing to automated invoicing – Dynamics 365 Field Service does it all. Give your dispatchers and technicians a tool that allows them to work at optimum efficiency. Your team and your customers will thank you for it.

Action instead of reaction

Improve results with IoT: Link your customers' systems and equipment to your CRM and get regular updates about their technical state via sensors. This way, you can respond to irregularities even before issues occur – resulting in happy, satisfied customers.

Your advantages with Dynamics 365 Field Service:

Improved customer satisfaction and more contract extensions
Action instead of reaction: Fewer emergencies save you time and money
Efficient time scheduling and route planning: More orders in one day with the same resources
Direct submission of invoices after completing the service order means you get your money faster
State-of-the-art customer communication via e-mail and text message, and customer portals