For demand-driven communication and target-oriented sales, your marketing and sales staff need extensive information, for example to send the right messages to all relevant customer touch points at the right time, and to meet delivery commitments. In order to accomplish this, all customer experience tools and applications need to access central information, and therefore your central business solution, enable efficient team communication, and automatically process workflows and tasks.
New, powerful tools for customer relationship management, marketing, sales, analytics, and e-commerce have access to all relevant customer data. Thus they generate a 360° view of the customer. You can therefore identify potential customers' interests and needs and are able to define and automate your strategy accordingly.
You too can benefit from powerful solutions and Sycor's customer experience services, offering a state-of-the-art online presence to your customers with tailor-made selections and perfect service for an incomparable experience. Your employees will appreciate the new tools. With the forward-looking setup of your experience management, merchandising, product information, and order management, you provide your employees with the customer experience tools they need to work effectively in a modern workplace.
We have collected extensive solution expertise with various customer engagement & commerce tools in numerous national and international projects for midsize enterprises. Count on over 20 years of experience and a full range of customer engagement services for your business.