Customer information, such as orders, complaints, questions and preferences, is accessible quickly and clearly.
Provide uniform service across all channels, including social media.
Through a user-friendly portal, your customers can gather information on their own and exchange information in the online community.
Listen to your customers! Surveys are an easy way for your customers to provide feedback, allowing you to continuously improve your service quality.
Use intelligent functions to analyze and improve services. Identify trends, anticipate opportunities, and gain valuable insights through interactive dashboards and data visualizations.
With Microsoft Dynamics 365 Customer Service, you boost customer loyalty with the help of a uniform platform that enables a consistent service experience throughout all relevant channels. This turns your customers into true fans and your service staff into motivated helpers, backed by an efficient solution.
In parallel, you can analyze inquiries and solutions, and use the results to improve the services you offer - from self-service portals on the web to personal contact with customers via e-mail, chat, or telephone.
You will not only simplify the work for your employees, but you will also benefit from efficient workflows and improve your service quality. Offer outstanding customer service and boost your customer loyalty with Dynamics 365 Customer Service. We'll show you how!