Microsoft Dynamics 365 Customer Engagement

Set yourself apart from your competitors with Microsoft Dynamics 365 Customer Engagement (formerly Dynamics CRM). Offer consistent customer experiences with Marketing, Sales, and Customer Service supporting the success of your business with uniform data and end-to-end processes.

You can use all functions of the Sales, Marketing, and Customer Service modules with the Customer Engagement Plan. Also track activities in social networks, use intelligent functions to improve your pipeline, and utilize the Power Platform (PowerApps, Flow, and PowerBI) to get even more out of your CRM. Not only does that boost your efficiency, you also gain new customers and maintain their loyalty to your company over the long term.

Function overview

Optimum sales control and support
Comprehensive marketing and service functions
Useful analysis tools
Integration with other Microsoft products such as Office, Outlook, SharePoint, PowerBI, Social Engagement, or Skype for Business
Mobile use for tablets and smartphones
Offline scalability with Resco CRM
Delivery in the cloud, on-premise, or as a hybrid solution

Discover our comprehensive CRM service!

As a long-time Microsoft partner, our CRM experts offer the right solution to meet your special industry requirements. We see ourselves as a full-range service provider and accompany you with comprehensive service – from the preliminary design study to support.

Our comprehensive CRM service offers you the following benefits:

A strong partner

We know exactly what counts for the integration of Microsoft Dynamics 365 Customer Engagement with other Microsoft technologies (such as Skype for Business, PowerBI, or SharePoint).