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SAP Service Cloud
Making customers happy

SAP Service Cloud

The SAP Service Cloud consists of the former SAP Cloud for Service and CoreSystems acquired in 2018. With this solution, you make a best practice service landscape available to your customers. Your service employees access relevant information more quickly with the SAP Service Cloud, and service processes run much faster thanks to advance analysis by artificial intelligence.

Highlights of the SAP Service Cloud

Customer satisfaction

Your customers can contact you using the channel that works best for them, and submit their inquiry quickly.

Machine learning

Integrated machine learning continuously analyzes your service processes and automatically proposes solutions for new tickets. This is proven to speed up ticket processing.


Your customers find answers to their questions in a portal and can contact your service employees easily.


The SAP Service Cloud analyzes processes in real time so you can continuously improve your performance.

Field service deployment

With the SAP Service Cloud, you not only have a consistent overview of your service agreements, you can also plan and carry out your on-site visits.

Customer testimonial
  • "I have been working with the e-business experts at Sycor for more than 15 years, and my experiences have been consistently positive. The team is highly solution-oriented, efficient, and accurate in their work while keeping pace with the numerous fields of innovation. You can always rely on Sycor, especially in tricky situations."

    Helmut Back, Business Development Manager, SAP

    Boost customer satisfaction with the SAP Service Cloud

    The SAP Service Cloud is available in three versions that build on each other. With the Standard edition, you get a modern call center to receive and administer all your service orders. This functionality is complemented by self-service in the Professional edition. In addition, you can offer service through social media by monitoring networks such as Facebook, Twitter, YouTube, and Instagram, and offering uncomplicated help for your customers when they submit their inquiries there. With the Enterprise edition, you can also administer the deployment of your field service. Service technicians can record their appointments in the SAP Service Cloud on their mobile device – even without network access.

    SAP Service Cloud implementation partner

    Standard edition 
    – call center

    • Collaboration and feeds
    • Account management
    • Interaction management
    • Service ticket management
    • Process and queue management
    • Analytics
    • APIs for integration
    • Service level agreements
    • E-mail
    • Mobile availability

    Professional edition 
    – service center

    • All features of the Standard edition
    • Jam for better collaboration
    • Cloud Application Studio
    • Self-service
    • Install base management
    • ECP integration
    • Accelerators for various industries
    • Social media and engagement
    • Leads, quotes, and order management

    Enterprise edition 
    – field service

    • All features of the Professional edition
    • Maintenance work planning
    • Work ticket management
    • Resource planning
    • IoT service
    • Service contracts
    • Time recording

    Interested in the SAP Service Cloud?

    We'd be happy to provide more information or answer your questions. We look forward to hearing from you!

    John Bertolino

    Sales & Marketing Director
    +1 412 788 9494

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