Customer information such as orders, complaints, questions, and preferences is presented quickly and clearly.
With Microsoft Dynamics 365 for Customer Service, you provide uniform service across all channels including social media.
Your customers can inform themselves through a user-friendly portal and network in the online community.
Listen to your customers! Surveys are an easy way for your customers to provide feedback, allowing you to continuously improve your service quality.
Use intelligent functions to analyze and improve services. Identify trends, anticipate opportunities, and gain valuable insights through interactive dashboards and data visualizations.
With Microsoft Dynamics 365 Customer Service, you boost customer loyalty with the help of a uniform platform for a consistent service experience in all relevant channels. That turns your customers into true fans and your service staff into motivated helpers backed by an efficient solution.
In parallel, you analyze inquiries and solutions, and use the results to improve the services you offer. From self-service portals on the web to personal contact with customers by e-mail, chat, or telephone.
Microsoft Dynamics 365 for Customer Service not only simplifies work for your employees, you also benefit from efficient workflows and improve your service quality. Offer outstanding customer service and boost customer loyalty with Microsoft Dynamics 365 Customer Service. We show you how!