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Microsoft Dynamics 365 Customer Service
Wow your customers with convincing service

Microsoft Dynamics 365 Customer Service

With you, the customer is always king? You want to improve customer satisfaction in your business? And of course you want to be that crucial step ahead of the competition as well? With Microsoft Dynamics 365 Customer Service, you offer your customers the seamless service they expect. You also provide your service teams with all important information in the right place at the right time.

Benefit from Microsoft Dynamics 365 Customer Service

Everything at a glance

Customer information such as orders, complaints, questions, and preferences is presented quickly and clearly.  

Omni-channel service

With Microsoft Dynamics 365 for Customer Service, you provide uniform service across all channels including social media.

Self-service portals

Your customers can inform themselves through a user-friendly portal and network in the online community. 

Voice of the customer

Listen to your customers! Surveys are an easy way for your customers to provide feedback, allowing you to continuously improve your service quality.

Digital intelligence

Use intelligent functions to analyze and improve services. Identify trends, anticipate opportunities, and gain valuable insights through interactive dashboards and data visualizations.

Improve customer retention

With Microsoft Dynamics 365 Customer Service, you boost customer loyalty with the help of a uniform platform for a consistent service experience in all relevant channels. That turns your customers into true fans and your service staff into motivated helpers backed by an efficient solution.

Convincing offers 

In parallel, you analyze inquiries and solutions, and use the results to improve the services you offer. From self-service portals on the web to personal contact with customers by e-mail, chat, or telephone.

Efficient processes

Microsoft Dynamics 365 for Customer Service not only simplifies work for your employees, you also benefit from efficient workflows and improve your service quality. Offer outstanding customer service and boost customer loyalty with Microsoft Dynamics 365 Customer Service. We show you how!

Our services for your business

You have questions about Dynamics 365 Customer Service?

You would like to know more about the solution? Then please contact me.

Udo Burbrink

Head of Business Unit
Microsoft Dynamics

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