Microsoft Dynamics 365 – ERP and CRM from one source 

Dynamics 365 – purpose-built for you and your business

What is Microsoft Dynamics 365

Microsoft Dynamics 365 is a cloud service that helps you speed up your digital transformation with apps designed for specific tasks. The apps for those fields of activity can be used independently of each other and are easily scalable on demand. Mobile use of all the apps is straightforward, and they also feature offline functionality. The functionality of Power BI, Cortana Intelligence, and Azure IoT is available to users in the form of directly embedded solutions – not to mention that Dynamics 365 is fully integrated with Microsoft Office 365.

Which business areas are covered by Microsoft Dynamics 365?
 

Microsoft Dynamics 365 Finance and Supply Chain Management

Microsoft Dynamics 365 Finance and Supply Chain Management ensures that your processes and procedures are more efficient, departments interact with each other and your employees only have to enter data once. The solution is globally scalable and provides you with comprehensive digital intelligence so that you can drive your growth at your own pace. Standardize global financial data and processes so your employees can make fast, informed decisions.

Microsoft Dynamics 365 Sales

Rely on Microsoft Dynamics 365 Sales to track your companies and contacts and optimize your conversion from lead to order. First contact, lead, opportunity, customer - Microsoft Dynamics 365 Sales improves the entire customer acquisition and expansion process.

Microsoft Dynamics 365 Customer Service

With Microsoft Dynamics 365 Customer Service, you can offer your customers the seamless service they expect. You can also provide your service teams with all the important information they need at the right place and at the right time.

Microsoft Dynamics 365 Field Service

Dynamics 365 Field Service is a powerful end-to-end service software for field service with integrated CRM functionality that allows you to keep an eye on all aspects of the field service process. Improve your resources and increase your productivity.

Microsoft Dynamics 365 Project Operations

Microsoft Dynamics 365 Project Operations provides you with intelligent tools to win profitable follow-up orders, automate workflows, increase the efficiency of your team and improve your competitiveness.

Microsoft Dynamics 365 Marketing

Microsoft Dynamics 365 Marketing puts an end to the planning and implementation of marketing activities outside the CRM system. You and your marketing staff can plan multi-level and automated campaigns across all channels, set up customer journeys, plan events and use your customer data to improve your business success.

Microsoft Dynamics 365 - what you need to know!
 

What are the advantages of Microsoft Dynamics 365
 

• Centralized knowledge management
• Always up-to-date, centrally managed master data
• Seamless, networked workflows
• Bundled orders and service requests
• Tracking of processes and resources
• Control of systems and devices
• Integrated analysis options
• Automation using AI (Copilot, Power BI and Cortana Intelligence)
• Scalability thanks to modular structure
• Full integration of Microsoft Dynamics ERP and CRM
• Cloud-based
• Mobility: PC / MAC / tablet / smartphone
• Modern and familiar user interface
• Integration of Office 365
• Extensibility and application support through apps
• Software and services always up to date

Are there also ERP industry solutions in Dynamics 365?

We provide you with industry software specially designed to meet the requirements of your industry. We support you in your day-to-day business. You don't have to worry about IT infrastructures yourself. We take care of the maintenance, updating and servicing of your software solutions for you.

What does Microsoft Dynamics 365 cost?

You are billed monthly per user. All Dynamics 365 applications can be booked individually or in packages (plans). Packages offer an attractive price advantage. Our industry solutions for Dynamics 365 are also offered in this form.

What technology is behind Microsoft Dynamics 365?

Microsoft has incorporated various technology platforms into the development of Dynamics 365. Depending on the individual application, these include Dynamics NAV, Dynamics AX, Dynamics CRM and third-party solutions such as Adobe. For Dynamics 365 users, these technologies are in the background and they work with a standardized interface.

Where is the data stored and processed in Dynamics 365?

Microsoft operates a cloud infrastructure distributed across its own data centers worldwide with around 160 physical data centers, including of course in Europe and Germany. The strict European data protection regulations are complied with. The customer decides on the exact location of data storage depending on their requirements and needs.

How is Microsoft Dynamics 365 provided?

You can choose between the Microsoft Cloud or the classic on-premise model (server-based installation) . Which version is better for your company depends on various factors.
Companies in which additional controls, more sensitive data and strict security and compliance guidelines are more important, as well as the corresponding IT resources and expertise, are more likely to choose an on-premise solution.

The majority of Dynamics 365 customers already rely on the cloud model. Among other things, this enables

• Reduced infrastructure requirements
• Lower investment costs and quick installation
• Automated import of updates (if desired, otherwise manually)
• Automated creation of data backups

Microsoft is also investing heavily in the further development and security of Dynamics 365 in the cloud. New functions will always be introduced first in D365 Online (in the Microsoft Azure Cloud) and only later will it be determined which functionalities will be transferred to the on-premise version (6-12 months delayed). Some functions/applications are exclusively available in the cloud.

We would be happy to advise you on the provision of Microsoft Dynamics 365 and create a needs-based concept for you.

Sycor and Microsoft Dynamics 365

As an internationally active full service partner and solution integrator (SI) for Microsoft Dynamics 365 (AX & CRM), we consult, implement, optimize, and operate cloud, on-premise, and hybrid scenarios. Our comprehensive Microsoft Dynamics 365 portfolio (AX & CRM) is backed by comprehensive hosting services (full Microsoft stack) and complemented by solutions and services for Azure, Cortana Analytics, Power BI, SharePoint, Skype for Business, Office 365, and other online Microsoft products. We are happy to advise you about the possibilities offered by Microsoft Dynamics 365, the cloud business software for your company!