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 Microsoft Dynamics 365

Microsoft Dynamics 365 – ERP and CRM from one source 

With Microsoft Dynamics 365, you can accelerate the digital transformation in your company! Thanks to the combination of CRM, ERP and BI functionalities, the areas of sales, customer advice, customer service, operations and finance can work together optimally.

Dynamics 365 – purpose-built for you and your business

Rapidly innovate, drive collaboration, and create a hyper-connected business with AI, automation, and analytics infused into your ERP business processes. 

What is Microsoft Dynamics 365

Microsoft Dynamics 365 is a cloud platform (Software-as-a-Service) consisting of a portfolio of intelligent business applications that deliver superior operational efficiency and optimized customer experiences.

Microsoft Dynamics 365 consists of intelligent, modular applications and services that integrate easily with existing systems and are designed to simplify complex business processes and enable organizations to respond quickly and cost-effectively to change. The key features are:

  1. Make a quick impact: Quickly introduce solutions or enhance existing ones to improve business outcomes.
  2. Use modular and pre-built applications: Easily connect disparate Dynamics 365 applications to existing systems and tools or customize our ready-made solutions to meet your needs.
  3. Fully connect solutions: Accelerate your business growth with fully connected business applications to optimize your processes, enable cross-team innovation and collaboration, and provide the best care for your customers.
  4. Deploy and onboard quickly: Implement your solution with maximum user adoption in mind. You can innovate quickly to achieve the best possible results.

Which business areas are covered by Microsoft Dynamics 365?

Microsoft Dynamics 365 Finance and Supply Chain Management

Microsoft Dynamics 365 Finance and Supply Chain Management  is a comprehensive set of financial management solutions that helps organizations automate their financial processes, improve visibility into key financial metrics and make informed decisions. It ensures that your processes and workflows are more efficient, departments collaborate seamlessly and your employees only need to enter data once. The solution is globally scalable and provides you with comprehensive digital intelligence so that you can drive growth at your own pace.

Dynamics 365 Supply Chain Management, on the other hand, modernizes the supply chain through improved visibility and planning, accelerated procurement and optimized customer centricity. It integrates AI-powered forecasting and enables near real-time response to demand changes, resulting in more efficient replenishment cycles and shorter delivery lead times.

Microsoft Dynamics 365 Sales

Microsoft Dynamics 365 Sales is an innovative CRM solution that helps sales teams optimize their customer relationships and gain actionable insights to accelerate the sales process. Microsoft Dynamics 365 Sales helps companies increase sales productivity by identifying sales opportunities and optimizing resource utilization. It helps to improve customer loyalty and satisfaction by simplifying communication. It also provides a 360° overview of the sales pipeline, contacts and opportunities. In addition, the application supports sales teams with intelligent features and automations, such as record summarization, AI-powered meeting preparation and integrated email support. Integration with popular tools such as Outlook and Teams makes day-to-day work easier and boosts productivity. 

Microsoft Dynamics 365 Customer Service

Microsoft Dynamics 365 Customer Service is a solution that enables companies to interact more efficiently with their customers and increase customer satisfaction. With features such as automatic conversation summarization based on AI models, agents can quickly capture and respond to the key points of a customer conversation. These summaries are particularly useful for documenting steps already taken to resolve issues. The platform also supports real-time collaboration through integration with Microsoft Teams, which further simplifies the handling of customer inquiries. Additionally, Copilot's integration revolutionizes the agent experience by providing real-time support to resolve issues faster and automate time-consuming tasks.

Microsoft Dynamics 365 Field Service

Dynamics 365 Field Service is an advanced business application that helps organizations deliver efficient on-site service directly to customers. It combines automation, intelligent scheduling and mobile applications to ensure that service technicians can resolve issues on the first appointment and effectively, while reducing travel time and vehicle wear and tear. The application enables optimized service delivery and provides personalized customer experiences through AI-powered insights and recommendations. It also supports real-time communication and automated reminders to improve customer satisfaction and increase technician efficiency.

Microsoft Dynamics 365 Project Operations

Microsoft Dynamics 365 Project Operations is an innovative solution that supports project-oriented companies in all phases. It offers improved transparency and collaboration, resulting in increased agility. The integrated dashboards enable effective tracking of goals and metrics, while optimized resource planning improves utilization. Support for the entire project lifecycle - from contract acquisition to invoicing - enables efficient project execution and maximizes profitability. Core features such as improved project management, simplified time tracking and expense management contribute to project success. Teams benefit from the ability to close more contracts, complete projects faster and gain insights from sales and financial data.

Microsoft Dynamics 365 Customer Insights

With Dynamics 365 Customer Insights, companies can create engaging customer communications by merging customer data with real-time contact histories using Copilot in Customer Insights. The product provides a unified view of customer profiles that enables customer contact histories to be orchestrated across different channels.

Microsoft Dynamics 365 - ERP und CRM

Microsoft Dynamics 365 - what you need to know!

What are the advantages of Microsoft Dynamics 365

  • Tailor-made licensing: flexibility in the allocation of applications based on employee roles
  • Agility: Ability to react dynamically to changes and new requirements
  • Integration: Efficient connection to other Microsoft products such as Office and Outlook for improved data overview and measures.
  • Data protection: Option to store data on German servers
  • Extensive functions: Social insights, business intelligence tools and campaign management for well-founded strategic decisions
  • Flexibility: Adaptation to company size and needs thanks to scalable cloud solutions
  • Comprehensive integration and automation options thanks to low-code platform and 800+ connectors
  • Integrated analysis options
  • AI-supported assistance functions (Microsoft Copilot)
  • Scalability thanks to modular structure
  • Mobility: PC / MAC / tablet / smartphone
  • Modern and familiar user interface
  • Seamless integration of Microsoft 365 (Outlook / Teams / Office).
  • Extensibility of the application through low-code apps

Are there also ERP industry solutions in Dynamics 365?

We can provide you with industry solutions for Microsoft Dynamics 365 that are specifically designed to meet the requirements of your industry. You do not have to worry about IT infrastructures yourself. We take care of the maintenance, updating and servicing of your software solutions for you. 

What does Microsoft Dynamics 365 cost?

You are billed monthly per user. All Dynamics 365 applications can be booked individually or in packages (plans). Packages offer an attractive price advantage. Our industry solutions for Dynamics 365 are also offered in this form. 

Where is the data stored and processed in Dynamics 365?

Microsoft operates a cloud infrastructure distributed across its own data centers worldwide with around 160 physical data centers, including of course in Europe and Germany. The strict European data protection regulations are complied with. The customer decides on the exact location of data storage depending on their requirements and needs. Microsoft also ensures that the "European Data Boundary" is fully complied with.

How is Microsoft Dynamics 365 provided?

You can choose between the Microsoft Cloud or the classic on-premise model (server-based installation) . Which version is better for your company depends on various factors.
Companies in which additional controls, more sensitive data and strict security and compliance guidelines are more important, as well as the corresponding IT resources and expertise, are more likely to choose an on-premise solution.

The majority of Dynamics 365 customers already rely on the cloud model. Among other things, this enables

  • Reduced infrastructure requirements
  • Lower investment and rapid deployment
  • Automated import of updates (if desired, otherwise manually)
  • Automated creation of data backups
  • Access to increasingly cloud-based additional services that are not available in on-premise use

Microsoft is also investing heavily in the further development and security of Dynamics 365 in the cloud. New functions are always introduced first in D365 Online (in the Microsoft Azure Cloud) and only later is it determined which functionalities will be transferred to the on-premise version (delayed by 6-12 months). Some functions/applications are exclusively available in the cloud.

We would be happy to advise you on the provision of Microsoft Dynamics 365 and create a needs-based concept for you.

Sycor and Microsoft Dynamics 365

As a globally active full service partner and solution integrator (SI) for Microsoft Dynamics 365 (ERP & CRM), we advise on and optimize cloud, on-premise and hybrid scenarios, implement them and operate them. Our comprehensive Microsoft Dynamics 365 portfolio (ERP & CRM) is supported by extensive hosting services (Full Microsoft Stack) and rounded off by solutions and services for Azure, Copilot, Power BI, SharePoint, Teams, Microsoft/Office 365 and other Microsoft online products. We would be happy to advise you on the possibilities of Microsoft Dynamics 365, the cloud business software for your company!

You have questions about Microsoft Dynamics 365?

You have further questions about the implementation and use of Microsoft Dynamics 365? Then contact us now – we are happy to help you!

Udo Burbrink

Head of Business Unit
Microsoft Dynamics

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