Sycor – your Veeva partner
Veeva Consulting
We advise you in the analysis, harmonization, and documentation of your processes. Our experienced project managers and PMOs (project management offices) coordinate and complete tasks and activities for the implementation of your Veeva projects. We assist you with professional change management for the best possible acceptance.
Veeva Training
Our experts develop training strategies for specific target groups, tailored to individual customers and based on the latest methodology and didactics. We ensure that appropriate learning channels are used and that training covers your processes as well as the handling of the Veeva products.
We prepare e-learning programs (LMS-compatible, screencasts), design the required media (presentations, manuals, quick reference guides, etc.), and conduct train-the-trainer, key user, and end user training sessions (in person or using a virtual classroom) in more than 15 languages. That is how we make your employees fit for Veeva. Veeva training by Sycor is proven to improve user acceptance and the effectiveness of sales employees.
Veeva Managed Service
With our Veeva managed service, we offer a comprehensive package for the ongoing operation of your Veeva products. Our multilingual 1st and 2nd-level support (service desk and business application support) decreases your workload for handling service requests and incidents. Our certified Veeva experts also handle testing and assist you with data management as well as the implementation of change requests, including coding. We assign a service manager to you as your key point of contact. The quality of our internal IT service processes is backed by the internationally established ITIL standard.
Veeva Service Desk
Our Veeva Service Desk provides 1st level support for your Veeva users. We take care of service requests and incidents (Veeva CRM, CLM, Engage, Events, Approved Email) and relieve your internal local administrators. Whether there are sync conflicts, how-to questions, or simply a password reset, we provide your end users with a fast and reliable help desk. Improve user adoption by smoothly accepting and tracking your Veeva tickets. Our team works according to ITIL standards and stands for personalized service management in addition to customer-specific expert knowledge.
- Many years of experience in the life sciences industry
- Multichannel CRM business process expertise
- Knowledge of country-specific requirements
- Training and support in the respective national language (native speaker)
- Certified experts with experience in Veeva Multichannel CRM, Veeva Vault, Veeva Events Management, Veeva Medical CRM
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Veeva Consulting
Veeva Training
Veeva CRM is the most widely used CRM system in the life sciences industry. Veeva CRM is used to plan and execute omnichannel activities with doctors, pharmacies and hospitals. It is based on salesforce.com and has been enhanced with numerous modules to meet the requirements of pharmaceutical companies. These include a mobile offline client, Events Management, Approved Email and Veeva Engage.
The duration of the training depends on the number of processes and modules used. For end users, the training usually takes 1-2 days.
Veeva Vault CRM is the successor to Veeva CRM, available since April 2024. It is based on Veeva's own Vault platform and no longer on salesforce.com.
Customers who use Veeva CRM can continue to use the solution until 2030. The successor Veeva Vault CRM will be available from April 2024. Customers can migrate from Veeva CRM to Veeva Vault CRM from 2025.
The duration of a migration training depends on the number of processes and modules used. For end users, the training duration is usually 0.5 - 1 day.
The Veeva Commercial Cloud consists of the Salesforce-based Veeva CRM system for the commercial and medical sales force, as well as the Veeva Vault Promomats content management system.
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