SAP hosting & remote operation
Our performance promise
Availability
Our experts make sure that your SAP systems are available around the clock.
Short response times
Our qualified employees process your requests within established response times.
Security
We provide ongoing security training for our employees.
Extensive know-how
Our team knows more than just operation, and assists you with incidents of any kind.
24x7 support
We provide 24x7 support for your systems on request.
SAP hosting
We are happy to host your systems in our data centers located in Germany. Benefit from our customer-specific operating models that precisely meet your constraints. We provide our services in accordance with state-of-the-art technology so you can focus entirely on your core business. You are supplied with reliable IT from a wall socket – like electricity – without any concerns for you.
SAP remote operation
Naturally we also operate your SAP systems in your data center – irrespective of whether it runs in parallel to your existing SAP environment (sidecar approach) or as an application platform. We make sure that your employees consistently have access to a reliable, high-performance system. You benefit from our professional operating services based on the ITIL standard and proven standard tools, while keeping your systems in-house.
SAP managed datacenter
Our experts are also happy to operate your SAP systems in the cloud. We tailor our service level agreements to perfectly meet your requirements – whether your need 24x7 support or the standard support hours are adequate for you. Thanks to our regular reporting, you retain full control over the performance of your SAP systems and the scope of services we provide for you.
Overview of our services
- ITIL-based and QM-certified processes for incidents and changes
- Binding service level agreements (availability, support hours, response times, etc.)
- Monitoring and alerting
- Reporting
- Backup and recovery
- Support management
- Performance management
- German-language hotline
- For hosting: Sycor data center in Germany
Basic service
Basic operation of the server systems for SAP, including SAP standard reporting.
Standard service
Basic services with integrated monitoring and SAP incident management (identification, qualification, and elimination of faults).
Premium service
Standard services with included SAP fault processing, additional change management (updates to guarantee system security), and extended SLAs.
Our partners
All partners
