Veeva CRM Manager at Biogen

To manage a change within Biogen’s Field Force Excellence Team, temporary support was needed. Sycor provided this support in the form of an experienced CRM Operations Manager.

The Sycor employee worked both as a consultant and in user support, handling various tasks in both areas. In her consulting role, she was responsible for event reporting, ad hoc report generation, and data quality control. In the support area, she was responsible for first-level support, ticket processing, and documentation. In addition, thanks to her extensive knowledge, the consultant served as a subject matter expert for the local and global IT teams.

The collaboration was equally successful for Biogen and our consultant. Thanks to clear communication and efficient project management, she was able to make a valuable contribution to Biogen’s day-to-day operations. “Particularly noteworthy are her strong customer focus and exceptional expertise in reporting,” said Alexander Bremann, CRM Manager at Biogen.

Biogen’s open culture contributed to this success. Our consultant was involved in all operational matters from day one. Through participation in team meetings and the assignment of tasks, she was quickly integrated into the client team.

"Our partner from Sycor impressed us not only with her technical expertise but also with her communication skills, which quickly made her a valued point of contact for both process owners and users."
Stefan Wechsler, Head FFE, Biogen

About Biogen

Biogen was founded in 1978 and is a leading global biotechnology company that has produced numerous groundbreaking innovations. Its focus is on rare diseases (spinal muscular atrophy, Friedreich’s ataxia, and amyotrophic lateral sclerosis) as well as multiple sclerosis. Biogen’s pipeline includes novel therapies in the fields of neurology and neuropsychiatry—such as for the treatment of Alzheimer’s disease—as well as in the areas of specialized immunology and rare diseases.