Benefit from the know-how of experienced consultants and our flexible service model! This improves the satisfaction of your employees and customers – and strengthens your market position.
We are consistently organized according to ITIL V3. That means we enter, track, and document all activities in our call management system. You as a customer are granted web access for full transparency about our ticket-related activities – in real time and with a level of detail that goes beyond standardized monthly reporting.
Our application management employees get to know you, your business environment, your specific solutions, and your solution needs. As a result, we develop a service partner relationship and enable ourselves to master your challenges.
Our service and project management focuses on comprehensive account management, monitoring and adhering to service level agreements, regular reporting on the services provided, regular service management meetings, the continuous improvement and adaptation of the services we offer, and commercial execution.
Our Service Desk employees receive all your inquiries and fault reports in one place and offer quick assistance. Your contacts specialize in your company's specific needs. The Service Desk encompasses 5*11 ITIL-based incident, problem, and change management. All reports received as service tickets are promptly forwarded to 2nd-level support for further processing. Naturally we continuously monitor compliance with all service level agreements.
We are always adapting our service model to your specific processes and needs. This is essential to ensure that our application management services actually deliver the results you expect: reducing your IT costs, making you more competitive, and improving customer and employee satisfaction.