Managed services: We ensure the smooth operation of your IT
IT administration, monitoring, analysis, and backup are essential elements to ensure consistent availability in any situation. You can entrust us with this task. We offer ITIL-based managed services for you. Microsoft, SAP, or IT systems of other providers ‒ benefit from our extensive portfolio and gain more time for your core business.
Our services
- We gladly handle the operation of your IT systems (server and storage systems) for you in your data centers. System management is performed just as though the systems were installed in our own data centers.
- We fully integrate your system into our system management environment. All important parameters of the hardware, operating system, and also applications by request are permanently monitored. We handle all aspects of system operation, including backup and patch management.
- Our services are based on service levels defined in advance (availability, support hours, response times, etc.). We also offer system-related application operation such as directory services/Active Directory.
Application Managed Service
in your functional application layer, let us support and consult your users in operating your business including change-, incidents-, and service requests.
- Process Support
- How-To Questions
- Application Changes
- Training
Infrastructure Managed Service
in your infrastructure application layer, let us run your data-center or cloud setup with continuous monitoring and early warning.
- Server Management
- Network Management
- Security Management
- Storage Management
Technology Managed Service
in your technological application layer, let us manage the core of your enterprise system.
- User Administration
- Backup and Restore
- Data Base Management
- Transport Management
Our performance promise
Minimization of downtime
Our experts ensure the highest possible availability of your applications.
Availability
Our experts can be reached by telephone or e-mail – even 24/7 on request.
Certified services
We work according to the ITIL standard.
Personal contacts
Our experts are familiar with your company and processes – and support you intensively in small teams.
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Have questions?
If so, get in touch. We'd be happy to help.
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