We advise you in the analysis, harmonization, and documentation of your processes. Our experienced project managers and PMOs (project management offices) coordinate and complete tasks and activities for the implementation of your Veeva projects. We assist you with professional change management for the best possible acceptance.
Our experts develop training strategies for specific target groups, tailored to individual customers and based on the latest methodology and didactics. We ensure that appropriate learning channels are used and that training covers your processes as well as the handling of the Veeva products.
We prepare e-learning programs (LMS-compatible, screencasts), design the required media (presentations, manuals, quick reference guides, etc.), and conduct train-the-trainer, key user, and end user training sessions (in person or using a virtual classroom) in more than 15 languages. That is how we make your employees fit for Veeva. Veeva training by Sycor is proven to improve user acceptance and the effectiveness of sales employees.
With our Veeva managed service, we offer a comprehensive package for the ongoing operation of your Veeva products. Our multilingual 1st and 2nd-level support (service desk and business application support) decreases your workload for handling service requests and incidents. Our certified Veeva experts also handle testing and assist you with data management as well as the implementation of change requests, including coding. We assign a service manager to you as your key point of contact. The quality of our internal IT service processes is backed by the internationally established ITIL standard.
You are interested in our services and would like more information? Then please contact us. We are looking forward to your inquiry!