Sycor - Your partner for Salesforce CRM
Salesforce Life Sciences Cloud Consulting
As a certified Salesforce partner, we can offer you a comprehensive consulting service: We support you in the conception and planning of your project as well as in the analysis and adaptation of your processes. In doing so, we consistently focus on your requirements and your corporate strategy. We manage the implementation and accompany you with individually designed change management activities. This way, the system changeover is seamless and supported by the users.
Salesforce Life Sciences Cloud Application Support
Together, we develop a CRM operations concept tailored to your needs. We take care of the continuous operation of your Salesforce solution as well as the further development and processing of service requests and incidents. For this purpose, you will have a service manager at your disposal who knows the life science industry and the Life Sciences Cloud product suite inside out. Our experts take care of software adaptations, data management, integration with other applications and other challenges that may arise during operation.
Salesforce Life Sciences Cloud Training
We work with modern training methods and individually adapt them to the target group. We find the right mix of face-to-face and virtual training, as well as group and individual training, and combine them with suitable e-learning formats, such as tutorials, screencasts or how-to videos. We train your end users and software managers ("train-the-trainer") and prepare each individual user for the effective everyday use of the Salesforce solution - internationally and multilingually. For your new employees, we develop suitable concepts to train the correct and effective use of Life Sciences Cloud as part of the onboarding process.
Salesforce Life Sciences Cloud Service Desk
No matter which questions arise while working with the Salesforce Life Sciences Cloud: Our service desk team stands ready to provide reliable and responsive help to your users. We’ll take over 1st level or 2nd level support for your CRM application and thus relieve your administrators and IT managers. In doing so, we work in accordance with ITIL standards, so that our customers can rely on all tickets and requests - from simple password resets to questions about synchronization or mobile access - being professionally processed, resolved and, if necessary, forwarded to other service levels.
- Official Salesforce partner
- Decades of experience in the life sciences industry and extensive practical project experience
- Experience from international projects, including the implementation of country-specific requirements, multilingual training and support services
- Subject matter expertise around CRM processes
- Experts and service managers with comprehensive Life Sciences Cloud know-how
- Personal consulting and holistic approach - consulting, training, operation and support from a single source
The Salesforce Life Sciences Cloud is an ecosystem that enables companies in the pharmaceutical and biotech industries to manage their customer relationships. It is based on the Data Cloud platform as well as special applications, supporting and enabling clinical studies, patient services, key account management, HCP engagement, medical information or events management.
Agentforce is a solution from Salesforce that enables organizations to create and use autonomous AI agents. These AI agents can perform a variety of tasks, such as answering customer queries, optimizing marketing campaigns, or supporting sales processes.
The Life Sciences Cloud is already available and is constantly being expanded. Individual applications, esp. HCP engagement is announced for autumn 2025.
The duration of the training depends on the number of processes and modules used. For end users, the training duration is usually 1-2 days.
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