Sycor and IQVIA establish partnership
Sycor is a certified System Integrator Partner and is expanding its services for customers in the life sciences sector on this basis
IQVIA’s suite of Orchestrated Customer Engagement (OCE) software products offers stakeholders in the life sciences sector a customer relationship management (CRM) system adapted to their specific requirements. IQVIA works with IT service provider Sycor to implement projects for customers and provide support. As a certified SI (System Integration Partner), Sycor offers consulting, training, and support services for customers who use OCE to carry out their sales and marketing processes.
“We have been taking note of and following IQVIA’s work for many years and know that their new OCE platform does an exceptional job of addressing the sector’s requirements and is well positioned in the market,” says Alexander Osterbrink, Head of the Commercial Excellence Business Unit at SYCOR GmbH. “IQVIA’s strategic decision to pursue further growth together with partners sent an important signal for us. We’re excited that we can now offer our longstanding experience and expertise relating to the life sciences sector and corresponding CRM systems to IQVIA’s customers as well.”
Alexander Osterbrink, Head of the Commercial Excellence Business Unit at SYCOR GmbH
Certification program guarantees service quality
IQVIA uses its software solutions and services to support companies, associations, institutions, and other stakeholders in the healthcare sector. For example, the OCE Personal & Digital solution ensures that functions such as sales, marketing, medical science liaison, and account management are collaborating effectively and can coordinate all interactions with the customers across the board. IQVIA uses its certification process for consulting and integration partners to ensure that customers receive professional, high-quality support for any issues or concerns. The certification is updated annually and is only issued to partners who are able to provide trained, dedicated consultants.
With the ASI certification, Sycor is taking a targeted approach to expanding its activities in the field of life sciences. IQVIA’s customers now have the opportunity to utilize Sycor’s experience in their projects in the following areas.
- Process harmonization, test management, CRM operations
- Multilingual change management and training
- Service desk (1st level) and business application support (2nd level)
IQVIA sees its integration partners as a key part of its business activities, helping the company to act as a global player while also providing customers with individual support.
About IQVIA
IQVIA (NYSE:IQV) is a leading global provider of advanced analytics, technology solutions, and clinical research services to the life sciences industry. IQVIA creates intelligent connections across all aspects of healthcare through its analytics, transformative technology, big data resources and extensive domain expertise. IQVIA Connected Intelligence™ delivers powerful insights with speed and agility — enabling customers to accelerate the clinical development and commercialization of innovative medical treatments that improve healthcare outcomes for patients. With approximately 83,000 employees, IQVIA conducts operations in more than 100 countries.
IQVIA is a global leader in protecting individual patient privacy. The company uses a wide variety of privacy-enhancing technologies and safeguards to protect individual privacy while generating and analyzing information on a scale that helps healthcare stakeholders identify disease patterns and correlate with the precise treatment path and therapy needed for better outcomes. IQVIA’s insights and execution capabilities help biotech, medical device and pharmaceutical companies, medical researchers, government agencies, payers and other healthcare stakeholders tap into a deeper understanding of diseases, human behaviors and scientific advances, in an effort to advance their path toward cures. To learn more, visit www.iqvia.com
About SYCOR GmbH
The Sycor Group supports its customers as a partner in the digital transformation. In doing so, the company’s innovative IT services and needs-based IT solutions cover all corporate divisions along the entire value chain. Sycor’s customers benefit from professional strategy, management, and process consulting services along with proven technological know-how.
With headquarters in Göttingen and further locations in Germany, Austria, America, and Asia, the company has an international footprint. About 550 employees integrate individual solutions into existing IT systems or set up entirely new infrastructure and application landscapes. Sycor implements and operates cloud, on-premise, and hybrid solutions as needed. Sycor's portfolio includes solutions for ERP, CRM, communication & collaboration, software asset management, license procurement optimization, security, networks, and business apps.
Sycor also ensures the acceptance of new IT solutions with individual change management and training concepts. Renowned companies in the pharmaceutical, medical technology, and manufacturing industries are among Sycor's customers. For more information, please visit www.sycor-group.com/de-en
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