Are you currently using Veeva CRM or OCE from IQVIA?
Our services for an optimal CRM landscape
Sycor supports you in designing your CRM landscape optimally and for the future. As part of our CRM assessment, we evaluate CRM systems based on your needs – especially considering your company’s ecosystem – to support your decision.
- Priorities Assessment
We analyze your most important areas, features, and functionalities. - Functional Assessment
We evaluate the selected CRM solutions based on the existing functionalities and in relation to your ecosystem. - Costs Assessment
We look at the costs of the considered solution. From licensing and implementation to 3rd level support. - Summary of Results
You will receive the assessment results in the level of detail you need, from a quick check to complete documentation.
The benefits of working with Sycor
Best Practices
Benefit from more than 20 years of CRM and life sciences know-how. Our consultants use a best-practice-based toolkit to successfully support your CRM plans.
On the pulse of time
Our consultants deal with the systems' current and future feature set. The toolkit and our assessments are always updated on the latest developments.
Partnership with various manufacturers
We are a partner of the most important manufacturers in the market segment. This enables us to optimally compare your requirements with the systems under consideration.
Our Packages & Deliverables
CRM Assessment at Orthomol
Sycor helps in the decision-making process: which CRM system will the company rely on in the future?
The Life Sciences CRM market has seen significant developments recently, driven by the activities of Veeva, IQVIA, and Salesforce. Veeva Systems is moving its CRM from the Salesforce platform to its own Veeva Vault platform. Vault CRM is generally available and has multiple customers live already. Customers will begin their migrations from Veeva CRM to Vault CRM in late 2024 and 2025. All transitions must be completed by September 2030.
At the same time, Salesforce has announced the launch of its own LifeSciences CRM Solution "Salesforce Life Sciences Cloud". Salesforce has partnered with IQVIA to accelerate the development of their new product. The new product, which is expected to be available in autumn 2025, uses parts of IQVIA OCE's codebase. IQVIA will discontinue OCE in 2029.
Yes, a migration is necessary as the existing Veeva CRM will no longer be operated from September 2030 onwards. For all Veeva CRM customers, moving to Veeva Vault CRM ensures Veeva CRM's full functionality on an enhanced, future-proof Vault platform.
Existing OCE-P orgs are available until September 1, 2029. An extension is not possible.
OCE-P is currently in stability mode. In stability mode, OCE-P releases still contain fixes for significant bugs, compliance requirements, platform compatibility and security updates. All future innovations will be found in the Life Sciences Cloud for Customer Engagement, Salesforce's next generation CRM.
In addition to migrating to Vault CRM or the Salesforce solution, switching to another system may also be an option. There are a number of other systems that can be a possible option in different business contexts.
To do this, the existing CRM landscape must first be analyzed. You should engage with your Veeva team, who are providing an assessment of your current environment. In addition, consider the following:
- What user roles do I have in the system?
- Do different markets need to be considered?
- Which processes and modules are used? In particular, technical integrations have a decisive role.
- What integrations exist (e.g. Master Data Management, Marketing Automation, Customer Service, Content)?
- What other interfaces exist, e.g. to ERP, HR Tool, Expenses, BI etc.?
- Do the processes fit my business?
- What future opportunities are needed to support business development?
Veeva recommends migrating to Vault CRM and then optimizing post-processing. If you follow this approach, the migration is straightforward and does not add complexity or time. Veeva has developed tools to simplify and speed up the migration process. Similarly, Salesforce has announced that migration paths and tools will be available from both Veeva CRM and IQVIA OCE.
The benefits of early migration include: New features and integration options, backlog reduction, and early adoption of innovations allow you to focus on the future.
Contact us now for a consultation so that you can set the course for the future capability of your CRM system:
No matter where your company currently stands, we can offer you support in each of the phases and questions presented. As part of our CRM evaluation, we analyze your CRM landscape and solutions based on their commercial and functional fit for your company. If you have already decided to migrate to a new CRM system, we will advise you throughout the transition. We will be ready to support the migration by managing customizations that are outside the core application, integrations, end to end testing and overall project management.
Your contact for Pharma CRM and the assessment
If you have any questions, please contact me.
Our partners
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