All-round worry-free package:
Sycor Customer Service for Microsoft Dynamics
Extensive know-how for optimum service
Our employees provide 1st, 2nd and 3rd-level support. We also cover 4th level support thanks to our direct line to Microsoft. Our extensive know-how encompasses classic application support for Microsoft Dynamics 365 and all previous versions (Microsoft Dynamics AX, AX 2012, AX 2009, AX 4.0, and Axapta 3.0) on the one hand. On the other hand, we cover matters related to operations with our Hosting Support – including sizing, server, and performance. Sycor Customer Service also provides you with access to our expertise in the fields of trade & logistics as well as financial accounting. For Customer Service, this means we find solutions to any problem related to your Microsoft Dynamics application!
With our experienced Microsoft Dynamics experts in Germany, Austria, and the USA, we ensure that you can reach our Customer Service between 8:00 am and 10:00 pm – by e-mail (AXSupport@sycor.de) or telephone (+49 551 490 24 40 ).
Benefit from our Customer Service:
- Sycor Customer Service employees receive intensive training, always keep their know-how current, and are Microsoft Dynamics certified.
- We are your contact for applications and operations service.
- We structure the support request workflow using clearly defined and certified ITIL processes and maintain an overview through uniform documentation.
- We increase efficiency with direct access to your live system. This facilitates troubleshooting and problem resolution.
- We provide you with standard templates for creating support requests so that our staff has all the information required for processing right from the start.
- We ensure the traceability of processing with a dedicated helpdesk tool.
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