The mobile field service solution (offline capable) for the rental industry

November 10, 2025

With the new Mobile Field Service App from Sycor.Rental, service requests become more efficient, transparent, and completely digital— fully integrated with Microsoft Dynamics 365 FSCM ERP.

In modern service processes in the rental industry, customers expect fast response times, transparent processes, and complete documentation. At the same time, companies need to streamline their internal processes and reduce costs. The mobile field service solution from Sycor.Rental offers the perfect answer to these challenges – and takes digitalization in technical field service to a whole new level.

The app is fully integrated into the Microsoft Dynamics 365 Finance & Supply Chain Management ERP system and provides service technicians with all relevant information directly on their mobile device. Orders, activities, device master data, damage and service histories, and warranties are available at all times. Devices are conveniently identified by barcode scan. Technicians record working hours and materials, transmit status reports, and document their work with photos – directly at the workplace. Even spontaneous service or repair orders can be created directly in the app.

The solution works without additional configuration or external software, thereby reducing license costs and complexity. Its offline capability is particularly noteworthy: technicians can document their work even without a network connection, and the data is automatically synchronized the next time they connect. Integrated error handling ensures that no information is lost.

With this solution, Sycor is setting new standards for the digitization of service processes in the rental industry. Companies benefit from seamless processes, real-time data, and significantly increased efficiency—directly from the ERP system.

Sycor.Rental is the comprehensive industry solution for the rental industry based on Microsoft Dynamics 365 Finance and Supply Chain Management. It covers all relevant processes from quotation and contract management to scheduling, billing, and returns. The solution has a modular structure, is flexibly expandable, and is specially tailored to the requirements of rental companies. With Sycor.Rental, companies get a future-proof platform that supports both digitalization and growth.