Our customers' needs are at the center of everything we do: our goal is to build successful and long-term relationships. We offer our customers sustained IT support along their entire value chain – around the clock and 365 days a year if needed.
We know that our employees ensure our success as a service provider.
That's why employee focus is extremely important to us. Only satisfied employees provide outstanding support for customers and for their own company – and make both successful over the long-term. With their knowledge, motivation and enthusiasm for their work, they uphold our quality pledge in all our projects throughout the world.
Together, we give IT a face!
Our quality pledge applies all over the world and can be summed up by a simple formula:
We are only happy when our customers are happy!
Our customers can expect end-to-end solutions from us that are always tailored to individual requirements, reliable and quality-assured. Excellent service before and after purchase is part of our comprehensive understanding of quality.
Our own high quality standards and pursuit of continuous improvement are firmly and unconditionally anchored in our corporate values. And we want to be judged according to these values – this is evidenced by our satisfied customers, as well as our certificates and awards.
We strive to maintain a customer-oriented approach rather than a product-focused one. Our customers' long-term success is at the core of our mission, and our services and support further this success.
We fulfill our customers' needs with our IT solutions.
We ensure the business success of our customers through selected services in the field of information and communications technology.
Our strategy outlines the methods we aim to use to create value for our customers. It calls for a clear specification of target customer segments within our business areas. We offer solutions tailored to the needs of companies within our target groups. Our customers can expect a solution which completely meets their needs, excellent service before and after purchase as well as high-quality customer relations. We understand the business and personal circumstances which affect our customers.
Our goal is to maintain long-lasting partnerships driven by high customer satisfaction.
All our business areas are characterized by a unique competitive edge that helps them attain a leading position within their target groups. This competitive edge is the product of brand identity and/or awareness in the target group as well as an orientation toward customer needs and customer relations.
Our mid-term and long-term goals demonstrate how we want to be seen by those around us. We are a leading international medium-sized service provider.
Our customers perceive us as a fair and reliable partner, which helps us establish sustainable customer relations.
We lead by example when it comes to quality of service and the way we approach people. We ensure our growth through above-average profits in our business areas.
Our leadership guidelines define our shared understanding of leadership ability. They are authoritative, and compliance with them can be demanded by everyone in the company. As such, they form the basis of trust.
We are role models for our employees. As managers...
We think and act in a business-oriented way. As managers...
We foster self-reliance in our employees. As managers...
We encourage teamwork among our employees. As managers...
We encourage open communication within the company. As managers...