With Sycor.Rental, Condecta has found the right ERP software for supporting its complex rental business processes.
"We evaluated a total of 12 ERP systems with rental functions; in the end we opted for Microsoft Dynamics AX and the industry solution Sycor.Rental. Our key criteria were: reliability, flexibility, user-friendliness and multi-language capability," says Markus Kalberer, CEO of Condecta, of the company‘s systematic software-selection process.
This move toward a new ERP solution at Condecta, the leading provider of self-erecting cranes, modular space systems, and event services in Switzerland, had become necessary because the old system was no longer able to manage the company's rising demands. The existing evaluation options were not satisfactory, the planned integration of mobile terminals could not be carried out, and the branch offices in the French-speaking region of Switzerland and in Italy also added to the need for a multi-language solution.
"For us, Microsoft Dynamics AX and Sycor.Rental represent an optimal combination and a strong solution for the complex rental business that we have deployed for 35 users," points out Markus Kalberer. Sycor.Rental, as implemented at Condecta, combines all relevant business processes regarding the individual and volume rentals of construction cranes, construction machinery, space systems and mobile sanitary facilities. The system maps the entire process chain, from transparent resource management using the convenient DispoControl planning tool to transport management, vehicle navigation, and service and maintenance processes. In addition, Condecta can run its trading activities via the solution. "Our implementation partner for the project was the Swiss company, Boss Info AG, which introduced Microsoft Dynamics AX, while we provided the solution Sycor.Rental and the know-how for the rental business that was integrated," explains Frank Jakobi on behalf of Sycor‘s management.
"To optimize the service processes, we integrated mobile end devices for all customer service installers and Mobi-Toil service drivers with the ERP system," says Sycor project manager Juergen Theisen. Together with Syfex, a special provider of mobile software solutions, Condecta had previously developed the solution, known internally as KD-Mobile, and introduced it in stages. Smooth connection and communications with the ERP system were ensured by consultants from Sycor.
"We are very satisfied with the introduction of Microsoft Dynamics AX and Sycor.Rental. All our processes are in a single system and we can run individual evaluations. What is more, with scalability and multi-language capability, the system is very much ready for the future."
Markus Kalberer, CEO, Condecta
Via KD-Mobile, installers and service drivers receive the workshop and service orders, previously set up by the service center in the ERP system, directly on their mobile devices. And all that without any loss of time, right on the construction site or an event location. Once the order is completed, the Condecta installers record their working hours on site, as well as any input of materials and parts. Coupled with scanned barcodes and geo-referenced information, this data is reported back to the service center and ERP system via the GPRS network and then further processed there. Condecta profits from the reliable, real-time data transmission in multiple ways: thanks to KD-Mobile and its connection to Sycor.Rental, the average processing time of service and maintenance orders has decreased, and the invoicing of customers is closer to real-time. By reporting back the input of materials and parts on site directly upon completion of the work, it is possible to organize the purchase of materials and the subsequent restocking of the vehicles more efficiently. The mobile availability of new orders has optimized the travel of installers. "The reduction in the number of interfaces throughout the entire process has improved the data quality in the system significantly," adds Sycor‘s Jürgen Theisen.
"We are very satisfied with the introduction of Microsoft Dynamics AX and Sycor.Rental. All our processes are in a single system and we can run individual evaluations. What is more, with scalability and multi-language capability, the system is very much ready for the future," explains Condecta CEO Markus Kalberer.