Round table, practical training, sponsoring, or convention: The pharmaceutical group Boehringer Ingelheim holds up to 4,000 events per year. To facilitate event organization across departments, the company uses Microsoft SharePoint as the central collaboration platform. Sycor accompanied the project from the outset with consulting, implementation, training, change management, and support.
Cooperation across departments is a key success factor for pharmaceutical companies, and also plays a crucial role in event organization. Several departments must be able to jointly access and work on documents. Meeting compliance requirements are also a top priority. File systems and e-mails quickly reach their limits here. Boehringer Ingelheim mastered this challenge with Microsoft SharePoint and Sycor. "With the implementation of SharePoint, the operational back and forth between the Sales, Marketing, Medical, Compliance, and Controlling departments is a thing of the past. I am not aware of any other application that is used daily by so many different departments and converges so many different processes – aside from the menu in our employee restaurant," says Patrick Fetzer, CRM Manager at Boehringer Ingelheim.
The new system has numerous benefits. It promotes collaboration and compliance. Standardized processes and workflows ensure efficiency and genuinely save time. SharePoint is also the right choice for many pharmaceutical companies in regards to seamless Office integration. Documents are filed directly in the right place, and the administration of team and individual rights is straightforward. "We successfully closed an operational gap between inside sales and field service. Through central filing and process standardization, we achieve the greatest possible transparency – also and especially in regards to compliance," explains Wolfgang Schaupp, Team Leader in the Commercial Operations department at Boehringer Ingelheim.
"With the implementation of SharePoint, the operational back and forth between the Sales, Marketing, Medical, Compliance, and Controlling departments is a thing of the past. I am not aware of any other application that is used daily by so many different departments and converges so many different processes – aside from the menu in our employee restaurant."
Patrick Fetzer, CRM Manager, Boehringer Ingelheim
Boehringer Ingelheim put its trust in the know-how of its longtime partner Sycor to implement the extensive project. "Getting as many services as possible from just one service provider is advantageous for our customers," says Harald Tingelhoff, Director of Content and Collaboration Services at Sycor. "We launched the project in 2011 and Boehringer Ingelheim went live with SharePoint 2007 in 2012. An update to SharePoint 2013 was implemented in mid-2017, along with mobile use on the iPad," Tingelhoff adds. Ongoing changes to legal requirements constitute a special challenge. Another factor: Ensuring compliance for very different types of events with participants numbering from ten to 500. Ben Bargenda, Head of Customer Engagement Operations at Boehringer Ingelheim, is pleased with the individually tailored solution: "Sycor provided us with competent support every step of the way. Consulting, conceptual design, development, the technical rollout, training, and change management. Everything from one source."