Holder Oberflächentechnik GmbH
Service-oriented implementation of OEM requirements.
With SAP and Sycor.
As an innovation leader, Holder Oberflächentechnik offers far more than the services customary in the industry. Holder provides the precise coating perfectly adapted to the component, tailored to individual customer requirements. Holder Oberflächentechnik stands for progressive technologies. Thanks to outstanding in-house development and close cooperation with various research institutes, R&D at Holder continuously leads to innovations and product improvements.
SAP as the centralized system at Holder
Holder uses SAP as its centralized system to consistently meet the strict requirements of OEMs (original equipment manufacturers), specifically in the automotive industry.
Competition in the global OEM environment is very intense. This means quality standards have to be consistently met – which Holder has been doing for decades – and responsiveness to concrete customer requirements must be continuously optimized – which is accomplished by Holder IT.
Corresponding satisfaction levels are the foundation of long-term positioning as an industry supplier and innovation partner.
Trust earned. Sycor established as the IT partner.
For Holder, it was and remains important to have an IT partner with whom current SAP topics can be discussed in person on an equal footing, who also assumes operational responsibility – from assisting with the introduction of new solutions to managing the various SAP applications currently in use (AMS). AMS in particular had to be entrusted to an external service provider in view of the existing application complexity and the amount of work involved. Trust and technical expertise form the essential basis for this. The partnership with Sycor provided both.
SAP AMS from Sycor directly adds value in the business of Holder today. Downtime and errors are addressed reliably and quickly so that processes run smoothly and the IT department can concentrate more on strategic topics.
For larger tasks, Sycor always works with clearly defined milestones, making concrete project planning and the corresponding evaluation much simpler.
“Establishing direct, personal relationships with our technical contacts is another thing we really like about the ongoing partnership with Sycor. As a medium-sized enterprise, we are not a ‘number’ and are never treated as such by the colleagues at Sycor. That’s a big advantage for our shared success and also for the – very important – speed in working together. We are consistently able to rely on fast and effective support,” Stiber sums up.
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