Best to test was the motto of our last team event. It was about using the Design Thinking method for team collaboration. Many of our colleagues (presales, consultants, project managers) from Technical Services were already familiar with this method from the idea generation process in product development. And so everyone was curious to see how Design Thinking can be applied to the design of team collaboration. Translated with www.DeepL.com/Translator (free version)
Using an example, the participants were familiarized with the method. In the so-called "Wallet Project" the development of a new type of wallet suitable for everyday use was specified.
In small groups, problems with conventional wallets and requirements for "the perfect purse" were compiled. These were then presented to all other participants, resulting in a long list of problems and requirements. Afterwards, the requirements were clustered and evaluated by the entire group. The individual parts did not take longer than 15 minutes. Based on this, the small groups created their prototype in another 15 minutes and then presented it to the entire group. The best idea was selected jointly. This was done in no time at all.
Now we had to translate what we had learned into our task. The goal of our business game was to improve the cooperation between teams.
Thus we concretized the topics related to the problem definition again in small groups with the help of interviews and exchange. The results were documented on sticky notes and presented to the entire group. Even at this early stage, it became clear that similar findings existed in the different groups - but in some cases, completely new aspects were added.
The many different individual topics were then clustered together in the large group. Subsequently, it was evaluated which ideas should be used for improvement. We democratically agreed on the most important issues and, based on this, we compiled the ideas for prototyping.
Most important to all was the further work on the issues of "sharpening the service portfolio offered" and "strengthening the understanding of roles in the department" in order to create a basis for the standardization of processes.
As a prototype, a checklist should first be drawn up listing all formal and informal details of a customer project for presales, consulting and project management. This creates smooth transitions between the phases from lead generation to billing.
For successful collaboration, it is also important to define roles for the individual team members and make them transparent. In addition, it must be clear to everyone which tasks need to be completed at which points in the process. This topic was worked on in another workshop.
The time slot of a few hours is very short for developing new approaches, but all the more intensive. However, the Design Thinking method is ideally suited to taking in the needs of all participants with all the details, developing a common focus and then developing creative solutions to the complex problem. By testing further prototypes in fixed deadlines, we will achieve our goals step by step.
Design Thinking - the method used to generate ideas in product development - can be wonderfully used to develop creative approaches in a structured way even for complex problems in completely different areas, and thus generate innovative solutions in a short time.
In general, Design Thinking involves the following steps:
Design Thinking is characterized by constant reflection and is guided by four principles:
Our authors have very different professions and come from different areas and locations of Sycor. All write from their personal point of view and from their personal experiences.
TS Project Management
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