InterMune- Project goals: Europe-wide training, testing, and CRM support
- All services in local language
- Development of training materials
- Localization
- Testing
- End-user-training
- Multilingual 2nd level CRM support
European launch of a sales force structure
Sycor delivers Europe-wide multilingual training and testing services as well as a CRM service desk.
InterMune is an American biotechnology company. It is the global leader of idiopathic pulmonary fibro-sis (IPF) therapies. With approval from Europe in 2011, it was ready for the launch of a European sales- and marketing-structure.
The decision to make Sycor its project partner was based on extensive experience and a solid reputation, established in the pharmaceutical sector.
Veeva, one of the fastest growing companies in this area, was chosen to deliver the CRM system. It is based on the Salesforce.com platform and is complemented by the iRep-App for the iPad. Concur, an expense reporting tool, and Veeva Vault, a content management system, were added during the project.
Testing & Training
"Sycor's concept of delivering one-stop training and CRM support has proven a success for the establishment of an ongoing support service.” explains Peter Brown, Vice President IT, InterMune Inc.
Besides the development of the training material for five different countries with country specific changes, Sycor also conducted the testing for the application at the respective headquarters.
The on-site end-user training by Sycor was delivered in the local language to ensure that questions and problems could be solved early on.
CRM support
Besides support activities in the local language, Sycor has taken over additional services for InterMune within the ongoing Veeva development process. This includes the setup of a Salesforce-for-Outlook-Connector and training for InterMune's employees in one of the many comprehensive Veeva Updates. Furthermore, Sycor delivers services for InterMune in the United States and Canada regarding data load and data clearing.
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