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Sycor Group LogoSycor Group Logo

Unified Communications Engineer

Pittsburgh, PA

SYCOR AMERICAS Inc. works for the business success of our customers as a full-range IT service provider with more than 600 employees worldwide. Among other things, we implement and operate industry-oriented Microsoft solutions. As one of the world’s largest Microsoft service providers and a Microsoft Gold Certified Partner, we offer development opportunities in a growing work environment. As we expand our North American business for Microsoft 365, we are looking for highly motivated candidates, interested in the opportunity to participate in a fast-growing IT sector. At Sycor, you can expect interesting and challenging tasks in a fun, international work environment.

Your future responsibilities:

  • Communicate proactively and effectively with customers, project team and support team
  • Integration of various locations in a Cisco UC enterprise environment
  • Work in the field of international SIP carriers
  • Documentation of UC systems and their required services with Change Orders (e.g. ServiceNow or similar platforms)

Your profile:

  • More than 5 years of experience overall in the IT field
  • At least 5 years’ experience in Unified Communication
  • Cisco Unified Communication Implementation Projects (Planning, Installation, Operating, Troubleshooting)
  • Cisco Unified Communications Manager 11.5 and greater experience
  • Cisco Unified Unity Connection 11.5 and greater experience 
  • Cisco Contact Center Express Enhanced or Premium 12.0 and greater experience including Script Programming
  • Cisco Unified Presence Server 11.5 and greater experience 
  • Cisco Expressway
  • Cisco Unified Border Element (CUBE) SIP Gateway experience with Carrier
  • Cisco Unified Computing System C-Series (e.g. C220, C240) management experience
  • At least 3 years’ experience 2nd Level Support Engineer/Cisco UC System Support
  • Experience in Cisco WAN, LAN and WLAN (VoWLAN) Networks
  • Ability to work in an international team

We offer:

  • Competitive compensation
  • Medical, Dental, Vision benefits
  • Paid time off
  • Excellent working conditions in an employee-oriented environment
  • Challenging and interesting tasks in a growing company
  • Transparency and open communication
  • Environment where friendliness and respect to colleagues and customers is of high importance

Apply now

If you'd like to apply, please send your resume and cover letter to darla.rosnack@sycoramericas.com. We look forward to your application!

Darla Rosnack

HR Management
+1 412 788 9494

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