Sycor Group LogoSycor Group Logo
Sycor Group LogoSycor Group Logo

Unified Communications Engineer

Pittsburgh, PA

SYCOR AMERICAS Inc. works for the business success of our customers as a full-range IT service provider with more than 600 employees worldwide. Among other things, we implement and operate industry-oriented Microsoft solutions. As one of the world’s largest Microsoft service providers and a Microsoft Gold Certified Partner, we offer development opportunities in a growing work environment. As we expand our North American business for Microsoft 365, we are looking for highly motivated candidates, interested in the opportunity to participate in a fast-growing IT sector. At Sycor, you can expect interesting and challenging tasks in a fun, international work environment.

Your future responsibilities:

  • Communicate proactively and effectively with customers, project team and support team
  • Integration of various locations in a Cisco UC enterprise environment
  • Work in the field of international SIP carriers
  • Documentation of UC systems and their required services with Change Orders (e.g. ServiceNow or similar platforms)

Your profile:

  • More than 5 years of experience overall in the IT field
  • At least 5 years’ experience in Unified Communication
  • Cisco Unified Communication Implementation Projects (Planning, Installation, Operating, Troubleshooting)
  • Cisco Unified Communications Manager 11.5 and greater experience
  • Cisco Unified Unity Connection 11.5 and greater experience 
  • Cisco Contact Center Express Enhanced or Premium 12.0 and greater experience including Script Programming
  • Cisco Unified Presence Server 11.5 and greater experience 
  • Cisco Expressway
  • Cisco Unified Border Element (CUBE) SIP Gateway experience with Carrier
  • Cisco Unified Computing System C-Series (e.g. C220, C240) management experience
  • At least 3 years’ experience 2nd Level Support Engineer/Cisco UC System Support
  • Experience in Cisco WAN, LAN and WLAN (VoWLAN) Networks
  • Ability to work in an international team

We offer:

  • Competitive compensation
  • Medical, Dental, Vision benefits
  • Paid time off
  • Excellent working conditions in an employee-oriented environment
  • Challenging and interesting tasks in a growing company
  • Transparency and open communication
  • Environment where friendliness and respect to colleagues and customers is of high importance

Apply now

If you'd like to apply, please send your resume and cover letter to We look forward to your application!

Darla Rosnack

HR Management
+1 412 788 9494

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