Sycor Group LogoSycor Group Logo
Sycor Group LogoSycor Group Logo

Microsoft Cloud Administrator / Technical Support Desk Analyst

Pittsburgh, PA

SYCOR AMERICAS Inc. works for the business success of our customers as a full-range IT service provider with more than 600 employees worldwide. Among other things, we implement and operate industry-oriented Microsoft solutions. As one of the world’s largest Microsoft service providers and a Microsoft Gold Certified Partner, we offer development opportunities in a growing work environment. As we expand our North American business for Microsoft 365, we are looking for highly motivated candidates, interested in the opportunity to participate in a fast-growing IT sector. At Sycor, you can expect interesting and challenging tasks in a fun, international work environment.

Your future responsibilities:

  • Azure Cloud Services, Server, Networks, O365 Applications
  • Recording, handling and delegation of customer tickets (phone, email, ticket system)
  • Incident Management, Problem Management, Service Request Fulfillment
  • User and application support
  • Handling of routine tasks (User Management, Installation of Software etc.)


Your profile:

  • Skills:  Excellent knowledge related to Microsoft Azure incl. Azure Active Directory, Virtual Machines, Virtual Networks and other Azure Services
  • Related certifications - a plus
  • Experience with Handling of Ticket System (ITSM-Tool) - a plus
  • Knowledge related to Microsoft 365 applications is beneficial
  • Professional Experience- Operating experience in Service Desk environments
  • IT Knowledge- IT Service Management processes (ITIL) - nice to have
  • Experience with 2nd level support operations is a must, 3rd level support experience - a plus
  • Language: Excellent English; German - a plus
  • Strong communication, team and customer skills
  • High motivation and work philosophy
  • Limited travel
  • Ability to work independently
  • Structured way of working; ability to analyze root cause of problems


We offer:

  • Competitive compensation
  • Medical, Dental, Vision benefits
  • Paid time off
  • Excellent working conditions in an employee-oriented environment
  • Challenging and interesting tasks in a growing company
  • Transparency and open communication
  • Environment where friendliness and respect to colleagues and customers is of high importance


If you'd like to apply, please send your resume and cover letter to We're happy to answer any questions you have and look forward to hearing from you!

Darla Rosnack

HR Management
+1 412 788 9494

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