Sycor Group LogoSycor Group Logo
Sycor Group LogoSycor Group Logo

Microsoft Cloud Administrator / Technical Support Desk Analyst

Pittsburgh, PA

SYCOR AMERICAS Inc. works for the business success of our customers as a full-range IT service provider with more than 600 employees worldwide. Among other things, we implement and operate industry-oriented Microsoft solutions. As one of the world’s largest Microsoft service providers and a Microsoft Gold Certified Partner, we offer development opportunities in a growing work environment. As we expand our North American business for Microsoft 365, we are looking for highly motivated candidates, interested in the opportunity to participate in a fast-growing IT sector. At Sycor, you can expect interesting and challenging tasks in a fun, international work environment.

Your future responsibilities:

  • Azure Cloud Services, Server, Networks, O365 Applications
  • Recording, handling and delegation of customer tickets (phone, email, ticket system)
  • Incident Management, Problem Management, Service Request Fulfillment
  • User and application support
  • Handling of routine tasks (User Management, Installation of Software etc.)

 

Your profile:

  • Skills:  Excellent knowledge related to Microsoft Azure incl. Azure Active Directory, Virtual Machines, Virtual Networks and other Azure Services
  • Related certifications - a plus
  • Experience with Handling of Ticket System (ITSM-Tool) - a plus
  • Knowledge related to Microsoft 365 applications is beneficial
  • Professional Experience- Operating experience in Service Desk environments
  • IT Knowledge- IT Service Management processes (ITIL) - nice to have
  • Experience with 2nd level support operations is a must, 3rd level support experience - a plus
  • Language: Excellent English; German - a plus
  • Strong communication, team and customer skills
  • High motivation and work philosophy
  • Limited travel
  • Ability to work independently
  • Structured way of working; ability to analyze root cause of problems

 

We offer:

  • Competitive compensation
  • Medical, Dental, Vision benefits
  • Paid time off
  • Excellent working conditions in an employee-oriented environment
  • Challenging and interesting tasks in a growing company
  • Transparency and open communication
  • Environment where friendliness and respect to colleagues and customers is of high importance

Interested?

If you'd like to apply, please send your resume and cover letter to darla.rosnack@sycoramericas.com. We're happy to answer any questions you have and look forward to hearing from you!

Darla Rosnack

HR Management
+1 412 788 9494

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