Microsoft Cloud Administrator / Technical Support Desk Analyst

SYCOR AMERICAS Inc. works for the business success of our customers as a full-range IT service provider with more than 600 employees worldwide. Among other things, we implement and operate industry-oriented Microsoft solutions. As one of the world’s largest Microsoft service providers and a Microsoft Gold Certified Partner, we offer development opportunities in a growing work environment. As we expand our North American business for Microsoft 365, we are looking for highly motivated candidates, interested in the opportunity to participate in a fast-growing IT sector. At Sycor, you can expect interesting and challenging tasks in a fun, international work environment.

Your future responsibilities:

• Azure Cloud Services, Server, Networks, O365 Applications
• Recording, handling and delegation of customer tickets (phone, email, ticket system)
• Incident Management, Problem Management, Service Request Fulfillment
• User and application support
• Handling of routine tasks (User Management, Installation of Software etc.)

Your profile:

• Skills:  Excellent knowledge related to Microsoft Azure incl. Azure Active Directory, Virtual Machines, Virtual Networks and other Azure Services
• Related certifications - a plus
• Experience with Handling of Ticket System (ITSM-Tool) - a plus
• Knowledge related to Microsoft 365 applications is beneficial
• Professional Experience- Operating experience in Service Desk environments
• IT Knowledge- IT Service Management processes (ITIL) - nice to have
• Experience with 2^nd level support operations is a must, 3^rd level support experience - a plus
• Language: Excellent English; German - a plus
• Strong communication, team and customer skills
• High motivation and work philosophy
• Limited travel
• Ability to work independently
• Structured way of working; ability to analyze root cause of problems

We offer:

• Competitive compensation
• Medical, Dental, Vision benefits
• Paid time off
• Excellent working conditions in an employee-oriented environment
• Challenging and interesting tasks in a growing company
• Transparency and open communication
• Environment where friendliness and respect to colleagues and customers is of high importance