InterMune Deutschland GmbH- Project goals: European-wide training, European-wide testing, European-wide CRM support
- All services in local language
- Development of training material
- Localization
- Testing
- End-user-training
- Multilingual 2nd level CRM support
European launch of a sales force structure
Sycor mbs delivers European-wide multilingual training and testing services as well as a CRM service desk.
InterMune is an US biotechnology company with the European headquarters in Switzerland. It is the global leader of idiopathic pulmonary fibro-sis (IPF) therapies. With the European approval in 2011 everything was ready for the launch of a European sales- and marketing-structure.
The decision for Sycor mbs as project partner was based on extensive experiences and reputation, established by Sycor mbs in the pharmaceutical sector.
Veeva, one of the fastest growing companies in this area, was chosen to deliver the CRM system. It is based on the Salesforce.com platform and is complemented by the iRep-App for the iPad. Concur, an expense reporting tool, and Veeva Vault, a content management system, were added during the project to the Sycor mbs services.
Testing & Training
„The Sycor mbs concept to deliver training and CRM support from one hand has been proven as a success for the establishment of an ongoing support service.” explains Peter Brown, Vice President IT, InterMune Inc.
Besides the development of the training material for five different countries with country specific changes, Sycor mbs also conducted the testing for the application at the respective headquarters.
The on-site end-user training by Sycor mbs was delivered in the local language to ensure that questions and problems could be solved early.
CRM support
„Due to the competent and friendly CRM support I am spending less time maintaining data within the CRM system and can concentrate now on my actual work.“ – Claudia Bahne, Key Account Manager, InterMune.
Besides support activities in local language, Sycor mbs has taken over additional services for InterMune within the ongoing Veeva development process. This includes the setup of a Salesforce-for-Outlook-Connector and trainings for the InterMune employees in one of the many comprehensive Veeva Updates. Furthermore Sycor mbs deliver services for InterMune US and Canada regarding data load and data clearing.
Therefore Sycor mbs is a valuable partner for a growing company like InterMune.
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