SAP for SMEsSAP for SMEs
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SAP hosting & remote operation 

The success of your business operations depends on the reliability of your SAP systems. But finding qualified employees to administer these systems and ensure their availability in day-to-day business is not easy. We offer qualified, demand-driven hosted SAP services, no matter whether the systems run in your data center, in ours, or on Azure.

Our performance promise

 

Availability

Our experts make sure that your SAP systems are available around the clock.

Short response times

Our qualified employees process your requests within established response times.

Security

We provide ongoing security training for our employees.

Extensive know-how

Our team knows more than just operation, and assists you with incidents of any kind.

24x7 support

We provide 24x7 support for your systems on request.

SAP Hosting partner

SAP hosting 

We are happy to host your systems in our data centers located in Germany. Benefit from our customer-specific operating models that precisely meet your constraints. We provide our services in accordance with state-of-the-art technology so you can focus entirely on your core business. You are supplied with reliable IT from a wall socket – like electricity – without any concerns for you.

SAP remote operation

SAP remote operation

Naturally we also operate your SAP systems in your data center – irrespective of whether it runs in parallel to your existing SAP environment (sidecar approach) or as an application platform. We make sure that your employees consistently have access to a reliable, high-performance system. You benefit from our professional operating services based on the ITIL standard and proven standard tools, while keeping your systems in-house.

SAP managed datacenter

SAP managed datacenter

Our experts are also happy to operate your SAP systems in the cloud. We tailor our service level agreements to perfectly meet your requirements – whether your need 24x7 support or the standard support hours are adequate for you. Thanks to our regular reporting, you retain full control over the performance of your SAP systems and the scope of services we provide for you.

SAP hosting and SAP remote operation for SMEs

Overview of our services

  • ITIL-based and QM-certified processes for incidents and changes
  • Binding service level agreements (availability, support hours, response times, etc.)
  • Monitoring and alerting
  • Reporting
  • Backup and recovery
  • Support management
  • Performance management
  • German-language hotline
  • For hosting: Sycor data center in Germany 

Our service packages

Basic service

Basic operation of the server systems for SAP, including SAP standard reporting.

Standard service

Basic services with integrated monitoring and SAP incident management (identification, qualification, and elimination of faults).

Premium service

Standard services with included SAP fault processing, additional change management (updates to guarantee system security), and extended SLAs.

Your contact person

You are interested in our hosting and remote operation services and would like more information? Then please contact us. We are looking forward to your inquiry!

Oliver Mittermeier

Head of
Managed Service Processes | SAP
+49 551 490 2566

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