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Sycor.Service
The best possible service processes for your customers

Sycor.Service – efficient ERP solution for the service industry

Need a straightforward, high-performance solution for your customer service processes? A solution that handles the typical after-sales processes in addition to the current project business? Then you can count on our industry solution Sycor.Service – fully integrated with Microsoft Dynamics 365 for Finance and Operations!

Stable sales and satisfied customers in the service business

Stressed technicians? Unplanned repairs? Poor customer payment habits? Inaccurate forecasts? In this video, we show you how you can improve your service business with Sycor.Service.

Sycor.Service – application scenarios and functions:

Equipment production

Configuration using a product configurator, from bill of materials to initial specification, manufacturer warranty handling, equipment maintenance history from the start of production

Equipment trade

Offer handling, end-to-end maintenance history from acquisition to disposal, equipment upgrades/conversions, equipment as non-current and current assets

Project and plant engineering and construction

Machine structure, machines in project handling, maintenance plans for secondary equipment

Mobile goods rental

Conversions before and after renting, workshop orders in the course of rental returns, cost collection in periodic orders over the rental term

Our solution for your business

Proactive service

The core elements of any service process – equipment management, quotations, service orders, maintenance orders, and periodic orders – are integral elements of Sycor.Service. Sycor.Service ensures the efficient use of your resources to resolve problems in a timely manner and to complete maintenance orders. With the use of Microsoft Power BI and Machine Learning, you obtain all information required to provide services proactively. This improves the satisfaction of your customers and ties them more closely to your company in the long term.

Intuitive to use

With Sycor.Service you extend the service life of equipment, machines, and plants with optimum services. You can also manage your service organization competently across all locations – nationally, internationally, and worldwide. Your employees have full mobile access to the required information and functions at all times and on any device. The perfect foundation for fast action!

With Sycor.Service, you have all required functions for your business in one system. Mobile and intuitive to use:

  • Resource scheduling
  • Service modules
  • Quotation, planning, invoicing
  • Spare parts, service, maintenance
  • Warranty handling
  • Specification
  • Life-cycle
  • Periodic (maintenance) orders, periodic invoicing

Your contact person

Do you have any questions about Sycor.Service? Contact us now – we are happy to help you!

Alexander Weilharter

CEO 
SYCOR Austria GmbH
+43 662 85 16 60

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