With the introduction of Microsoft Dynamics AX, the midsize company BITO-Lagertechnik Bittmann GmbH has laid the foundation for more transparent and efficient processes. The new ERP system promotes further company growth for a secure future. The Göttingen-based IT service provider Sycor was a key partner in the project.
BITO-Lagertechnik Bittmann GmbH in the Lower Palatinate has developed into a market leader for the fabrication of warehouse systems during the last few years. It is one of the few full-range supplies for warehouse technology in the intralogistics sector. From shelving racks for the workshop and operating equipment to complete pallet racks, the family company with its 950 employees offers all warehousing technology components.
The company's rapid growth, ongoing internationalization, and the establishment of international branches – 14 to date – brought the IT solution used previously to its limits. "A new solution was urgently needed. Axapta 3.0, our former system, was no longer able to handle our company's growth. We were only able to process a limited number of orders per day. That is why we wanted to speed up our processes, so that we would be able to handle all customer requests at the accustomed pace," explains Robert Schillinger, CFO at BITO-Lagertechnik Bittmann GmbH. A modern, fully integrated ERP/MPC system was needed to optimize workflows and support the consistent, efficient handling of all processes. The right software, namely Microsoft Dynamics AX2012, and the right partner were soon found: "With Sycor, we found a service provider that is able to offer everything from one source and will allow us to work together over the long term. The soft skills such as the personal impression, reliability, and professionalism convinced us as well," Robert Schillinger explains. Comprehensive support for the project team was provided by Denis Klaar, Head of IT and Process Management at BITO. A lot of time was saved on coordination thanks to his effective groundwork and the precise definition of system requirements.
"We have been using the new ERP system for some time now, and are extremely satisfied with the results of this cooperation. We now have a future-ready, redundant system that lets us profit from new developments quickly and securely, and thereby continue to make better use of our IT system."
Robert Schillinger, CFO, BITO-Lagertechnik Bittmann GmbH
The project focused on standardizing the item and product structures, mapping the modified order processing procedure, and differentiating between the standard business and projects. Implementing Microsoft Dynamics AX also involved the company-wide introduction of manufacturing planning and control. The Sycor project team succeeded in meeting the company's operation-specific requirements in a straightforward manner during the implementation. "We were able to make central processes such as order processing and production planning more intuitive. Both processes now run considerably faster as a result. At the same time, our employees are relieved of duplicate work and routine activities," Robert Schillinger emphasizes. During the complete introduction of Microsoft Dynamics AX2012 – from project management to consulting to training – Sycor was also asked to realize individual adaptations and to integrate third-party systems such as the "Lasernet" output management system.
"We have been using the new ERP system for some time now, and are extremely satisfied with the results of this cooperation. We now have a future-ready, redundant system that lets us profit from new developments quickly and securely, and thereby continue to make better use of our IT system,” says Robert Schillinger. The company views the rollout of the Microsoft solution for the 14 branches as the next logical step. This too will be done jointly with the Microsoft partner Sycor from Göttingen.