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Productive and efficient coordination of service processes

You want to exceed your customers' expectations? You want inquiries from your customers to be handled correctly the first time? Naturally, you want to optimize the capacity utilization of your service technicians. To a large extent, the quality of service depends on the speed, efficiency, and transparency of your processes. With our know-how and our industry solution Sycor.Service, all activities of your service employees can be planned, controlled, and billed efficiently.

Microsoft solutions for your industry

Dynamics 365 for Finance and Operations

Office 365

Cortana Intelligence


Azure Machine Learning


Next-generation customer service

To achieve customer satisfaction today, you need to identify a machine fault or failure before it actually occurs. Predictive maintenance is the keyword. With the use of Microsoft Power BI and Machine Learning, you obtain all information required to provide services proactively. This improves the satisfaction of your customers and ties them more closely to your company in the long term.

Resource scheduling and field service 

Your service technicians also need an efficient solution for their daily work. Thanks to Sycor.Service, they have all important information and process steps with them on a tablet or smartphone, for optimal preparedness at the start of their workday. They can easily create reports and make updates, even on the road – mobile and without expending a lot of time. This ensures short processing times and fast decisions. Your benefits: Saving time, reducing costs, and optimizing the capacity utilization of your employees. See our industry solution for yourself and benefit from our expertise for the service industry.

Your contact

Do you want to learn more about our service industry expertise? If so please contact us. We are looking forward to your inquiry! 

Thomas Redzewsky

Vice President
Microsoft Dynamics
+49 2571 992 3410

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