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Customer journey optimization – individual and competent  

Digitalization is transforming the entire retail sector. Improvements in store technology, progressive omnichannel infrastructures, new POS systems, and personalized recommendation systems are just some of the developments resulting from digitalization. The art for the classic retail trade is to provide the best possible support for customers in their personal customer journey. With our expertise for Microsoft Dynamics 365 for Finance and Operations and our industry know-how accumulated in numerous retail projects, we get you ready for the retail world of tomorrow.

Microsoft solutions for your industry

Dynamics 365 for Finance and Operations

Office 365

Cortana Intelligence

PowerBi

Azure Machine Learning

PowerApps

End-to-end business processes for retailers

With Microsoft Dynamics 365 and our help, you provide your employees with the tools they need to take the customer's shopping experience to a whole new level both online and offline. You will handle changing requirements and customer expectations more easily and convince your customers with personalized, consistent shopping experiences on websites, mobile devices, in brick-and-mortar retail shops, and at all other touchpoints.

Consistent shopping experiences

With the omni-channel management functions of Microsoft Dynamics 365 for Finance and Operations, you have every scenario under control: Customers can buy online and pick up at the store, or buy in one of your shops and pick up the goods at another one. You have the flexibility to process hybrid orders down to the single line item level. Allow your customers to earn and redeem points, and use gift cards and promotional coupons across channels.

Outstanding customer service 

The modern POS system of Microsoft Dynamics 365 for Finance and Operations provides your sales staff with all the information they need for top-class, personalized customer service. They are always informed about orders, purchases, preferences, and possible memberships in clubs or bonus programs, have access to stock levels in real time, and get back office support and consolidated data from procurement and goods receiving.

Our services for your business

Customer feedback
  • "The Sycor employees built a suitable Microsoft Dynamics solution that is working very well for us. They stayed fully on time and on budget. Operation continued smoothly after going live, just the way we wanted it."

    Tino Gormanns, CEO, C.B. König Feuerschutz GmbH

    Trends in the retail sector

    Generation Z, Robo Retail & augmented reality, retail recruiting - an overview.

    Please contact us.

    You have questions about our portfolio for the retail sector? If so please contact us. We are looking forward to your inquiry!

    Frank Wille

    Senior Consultant
    Microsoft Dynamics 365
    +49 551 490 2026

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